Delivery and Shipping
UPDATE: *OB10 >> ORDER BY 10PM. We want to help you receive your local orders as soon as possible, so we are currently trying a new service we call "OB10" where we'll deliver your orders within 2 working days when you order by 10pm on weekdays, e.g. when you order at 9:45pm on Wed, you will receive the items on Friday. There's no extra charge and please note this is not a guaranteed service delivery, sometimes the courier service may be swamped and your delivery may take a day extra.
Note: If you want a guarantee date and time to receive your items check our Next Day/Same Day delivery service.
We understand you want to enjoy your items asap, so we aim to dispatch your orders within 2 working days once the payment is received (unless you opt for Same-Day and Next-Day delivery). If the item that you have ordered is not in stock, we will contact you immediately to discuss your options.
For Singapore, we will dispatch your order via a reliable local courier service provider or SingPost. Regardless, all the packages will have tracking numbers so that we can keep track of your order.
For International Shipping, we will dispatch your order via international courier service provider or SingPost with tracking number. Please note that customers are responsible to pay for any import duties and taxes incurred.
If you prefer to arrange for your own courier service (e.g. DHL, FedEx etc), do let us know. Or if you prefer these couriers and want our help to make arrangements, we have a good working relations with them built over the years and will be able to provide the best rates.
And feel free to contact us, we’re here to make your online shopping experience a breeze and will do our very best to accommodate your requests. Just send us an email at firstname.lastname@example.org or check our Contact Us Page for more ways to reach us .